Returns and Exchanges
Returns and Exchanges are easy (even if a little sad).
We accept exchanges and returns for your unworn Fan Feet heels within 30 days of shipping. Only heels unworn and in original packaging can be returned.
Only shoes unworn and in original packaging can be returned or exchanged. It is highly recommended that when trying on your heels upon receipt, you try them on on carpet and not any surface that could damage the shoes. Any shoes deemed by us to have been worn are not entitled to refunds.
How do I return or exchange my Fan Feet Heels?
1) Before you ship, go to our contact page http://fanfeet.com/contact and select "Customer Support" and send us and email including your order number and the size you want to return or exchange, and whether you want to return or exchange.
We will contact you to confirm your return/exchange prior to shipping.
2) Repack all merchandise into its original packaging.
3) Ship to the address on your invoice.
It is strongly recommended that you ship your package with a tracking number. Fan Feet is not liable for packages lost in transit.
4) We will contact you when your return/exchange has been processed.